Returns & Exchanges
At UGREEN NAS US, we stand behind the quality of our storage solutions and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your device is defective or does not meet your expectations, we provide a streamlined return process for all eligible hardware.
Initiate Your Request
Contact our customer support team within 30 days of delivery with your order number and the reason for returning your NAS device.
Receive Return Authorization
Our technical team will review your request and provide a Return Merchandise Authorization (RMA) number along with a prepaid shipping label if applicable.
Pack and Ship
Securely package the NAS unit in its original box with all included cables, drive trays, and manuals to prevent damage during transit.
Inspection and Refund
Once our warehouse receives and inspects the item for hardware integrity, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing