Frequently Asked Questions
Everything you need to know about your UGREEN NAS storage solutions.
What is the standard shipping time for UGREEN NAS orders?
Orders are typically processed within 1-2 business days. Standard shipping within the US usually takes 3-7 business days depending on your location.
Do UGREEN NAS devices come with pre-installed hard drives?
Most of our NAS units are sold as 'diskless' systems to allow users to choose their preferred storage capacity, though we occasionally offer bundles including enterprise-grade HDDs.
What is your return policy for NAS hardware?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Does my UGREEN NAS come with a warranty?
Yes, all UGREEN NAS products include a 2-year limited hardware warranty that covers manufacturing defects and hardware failures under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and specialized financing options like Affirm for larger purchases.
How do I receive technical support for UGOS (UGREEN Operating System)?
You can access our 24/7 help center online or contact our technical support team via email for assistance with software updates, RAID configuration, or remote access setup.